Shipping policy

Brook & Purr Shipping Policy

Last Updated: August 26, 2026

At Brook & Purr, we believe you shouldn't have to pay extra to get your essentials. That’s why we offer Free Domestic Shipping on every single order, no minimums required.

1. Shipping Rates & Timing

• Cost: Always FREE for all domestic orders.

• Processing Time: Orders are processed within 24 hours.

• Transit Time: Once shipped, your package will typically arrive within 3–5 business days.

2. Order Tracking & Communication

We keep you informed every step of the way:

• Order Confirmation: You will receive an email immediately after placing your order.

• Shipping Confirmation: Once your order leaves our facility, you’ll receive a second email containing your tracking number.

• Track Your Order: You can monitor your delivery status at any time on our Order Tracking Page.

3. Order Edits & Address Accuracy

We want to get your items to you as fast as possible. Because of our rapid fulfillment cycle:

• 24-Hour Edit Window: If you need to change a quantity or address, you must contact us within 24 hours of placing your order.

• No Edits After 24 Hours: Once the 24-hour processing window has passed, the order is locked into our system and cannot be edited or cancelled.

• Customer Responsibility: It is the customer's responsibility to ensure the shipping address is entered correctly at checkout. Brook & Purr is not responsible for orders delivered to an incorrect address provided by the customer.

4. Lost or Stolen Packages

If your tracking information shows that your package was delivered but you haven't received it, please wait 24 hours (as carriers sometimes mark items "delivered" early). If it still hasn't arrived, please contact the carrier directly or reach out to our support team at hello@brookandpurr.com.